I've used this tool informally in the past and it's been great. It can definitely be used in an inefficient way, but when used properly, it can speed up and help to organize communication. It's essentially a powerful chat app that is, at least seems to be, on a mission to replace email.
What does this look like?
- For starters, there's a mobile and desktop app, so whoever you need to keep in touch with, (the outside sales team, your delivery drivers, etc.) you can do so all at once without sending an email and hoping that they see it.
- The app is organized by channels or groups which is great if you have multiple teams/projects/groups/etc. This keeps all the communication and files organized and easily searchable. Plus, if someone needs to leave, then they can exit the channel easily at any point, which is more than I can say for email...
What to remember: There are a lot of great tools out there to help businesses, but not all are beneficial to every business. Explore, test, and find what works for your company.